Victor Kropp

Make Something Wonderful

One of the reasons I’m here is because I need your help. If you’ve looked at computers, they look like garbage. All the great product designers are off designing automobiles or buildings.

All these technology boxes and all this software: it has a life of a year or two, if you’re very lucky. If it has a life of five years, it’s extraordinary. And every once in a while, something has a life of ten to fifteen years—and I’ve been lucky to be associated with a few of those products as well. But sooner or later, they all become part of the sedimentary layer that is the foundation for new innovation.

Well, I think that—ultimately, it’s the work that motivates people. I sometimes wish it were me, but it’s not. It’s the work. My job is to make sure the work is as good as it should be and to get people to stretch beyond their best. But it’s ultimately the work that motivates people. That’s what binds them together.

In certain cases, my weaknesses are that I’m too idealistic. [I need to] realize that sometimes best is the enemy of better. Sometimes I go for “best” when I should go for “better”

It was management that was a problem. So we actually got rid of most of the management team and promoted a lot of these young people into management positions. And what I found is that nobody in their right mind wants to be a manager. [Audience laughs.] It’s true. It’s a lot of work, and you don’t get to do the fun stuff. But the only good reason to be a manager is so some other bozo doesn’t be the manager—and ruin the group you care about.

You can’t plan to meet the people who will change your life.

So rather than invest in better cars, or better apartments, or our bank accounts, we decided to invest in ourselves.

The most important thing I’ve ever encountered to help me make the big choices is to remember that I’ll be dead soon. I know it sounds a bit dramatic, but it’s true. And when I remember this, I realize that all of the expectations and standards and restrictions of others and society mean nothing in the end. I realize that I have nothing to lose by following my heart and intuition, even if I embarrass myself or fail in the eyes of others. Because I’ll be dead soon. And I realize that I don’t have forever to decide to find what my intuition tells me is waiting out there for me.

Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle. As with all matters of the heart, you’ll know when you find it.

The “Beethoven of business” – not sure it gets any better than that.
Congratulations!

Sic Transit Gloria. (All glory is fleeting.)
Steve

People are going to be spending two, three hours a day interacting with these machines—longer than they spend in the car. And so the industrial design, the software design, and how people interact with these things certainly must be given the consideration that we give automobiles today—if not a lot more.

If you really look closely, Steve liked to say, most overnight successes took a long time.

We didn’t want to have to convince people that our technology was great—we knew it was great. We wanted to use our technology to make something where nobody needed to know anything about the technology to love it. And that’s what we ended up doing.

Character is built not in good times, but in bad times; not in a time of plenty, but in a time of adversity

It wasn’t that Microsoft was so brilliant or clever in copying the Mac. It’s that the Mac was a sitting duck for ten years.

And Apple was a very bottoms-up company when it came to a lot of its great ideas. And we hired truly great people and gave them the room to do great work. A lot of companies—I know it sounds crazy—but a lot of companies don’t do that. They hire people to tell them what to do. We hired people to tell us what to do. We figured we’re paying them all this money, their job is to figure out what to do and tell us. And that led to a very different corporate culture, and one that’s really much more collegial than hierarchical.

Some of my friends derided me for wasting my time and talents on learning how to write with “fancy letters”. However, years later, when we were designing the Mac­intosh, it was this very same experience and set of insights which drove me to insist that we find a way to use proportionally spaced type and offer a range of fonts—in essence, to bring a much richer world of typography to the computer world than had ever existed before.

The journey is the reward. People think that you’ve made it when you’ve gotten to the end of the rainbow and got the pot of gold. But they’re wrong. The reward is in the crossing the rainbow.

Making an animated film is entirely different than making a live-action film. When you make a live-action film, a director typically shoots between ten and twenty-five times as much footage as will end up on the screen. They take that into the editing room and they build their film. And hopefully they can do a good job, because if they can’t, it’s too late—the actors are gone, the sets are down. Walt Disney realized many decades ago that animation was so expensive that you couldn’t afford to animate ten times more than what you need. Matter of fact, you don’t want to animate even 10 percent more than what you need. And therefore, the only conclusion you can come to is, you have to edit your film before you make it.

Sent from my iPad

—Steve Jobs, “Make Something Wonderful”, 2023